FAQs

To check your balance, go to your account and click on the Rewards tab. There, you'll be able to check your earned points, the points you've redeemed, and your general Rewards Program activity. Your balance will always be displayed up to date.

No! You can refer as many people to us as you'd like. For every person you refer that makes a $50 purchase, you get 2,500 Edobles points ($25 value). For every 5 people referred, you'll get an extra 2,500 points, bringing your total to $150 in points!

No, only one gift card is allowed per customer. Once you enter your email address, you will no longer be eligible to win another gift card. Additionally, we only allow one giveaway gift card per shipping address.

To determine if a gift card is active or inactive, navigate to the Gift Cards section in your account. You'll see two categories: active and inactive gift cards.

For active gift cards, you'll be able to view the original value, your current balance, and any expiration dates that apply.

Inactive gift cards are those that have either expired or have no remaining balance. If you believe a gift card was incorrectly marked as inactive, reach out to our customer support team for assistance.

If you enabled the app but are not getting push notifications, please go to your Account, whether on the app or on your browser, and click on Notifications. Once there, ensure you have enabled push notifications for order & shipment updates and/or special in-app offers.

If your push notifications are enabled from your account but they are still not working:

On Android:

1. Open your device's Settings
2. Go to "Notifications & Status Bar" and then "App Notifications"
3. Toggle “Allow Notifications” on Edobles.

On iPhone:

1. Open your device’s Settings.
2. Open Edobles in the Settings.
3. Tap “Notifications”
4. Toggle “Allow Notifications” on.

No, retail coupons are not applicable to wholesale purchases. Wholesalers may, however, apply wholesale coupons and discounts received via email on top of our already discounted prices calculated specifically for wholesale orders.

Yes, rewards points expire after 18 months.

No, gift cards are non-refundable.

To see if the person you’ve referred has already made a purchase at Edobles, head over to the Rewards tab in your account.

There, you’ll see any Edobles points you’ve gained from purchases made by your referrals. Please keep in mind that purchases made by referees may not appear immediately on your dash. They will only appear once the order has been shipped. 

While your gift card will usually get delivered to your email immediately after entering the contest, it could take up to 24 hours. If it has been more than 1 day since you signed up and you still haven’t received your gift card, please contact our customer support team. 

Yes, all the products we sell retail, with the exception of our product bundles, are also available for wholesale purchase. To order our products wholesale with reflected wholesale prices, create a wholesale account and log in.

Rewards points will appear on your account immediately after the redeeming action is complete.

To earn points via referrals, simply send your sign up link to a friend and have them sign up using that link. Once they spend over $50 on a purchase while logged into their account, you'll receive 2,500 reward points!

No, only one gift card can be used per order.

To buy wholesale products on Edobles, you’ll need to create a wholesale account. Once signed in, you’ll see our wholesale prices and will be able to shop our site as a wholesaler.

When you visit your Account and navigate to the Rewards page, you will see an option to enter a friend's email address. Enter the email and hit "Invite" to send them an invitation to join Edobles. Your friend simply needs to set up their account and make a purchase of at least $50. After your friend fulfills these requirements, you will receive an email confirming that you have earned 2,500 points!

Yes, if the total of your order is more than the balance remaining on your gift card, the remaining amount will be charged to your other payment method, be it a debit or credit card.

No, wholesale accounts do not need to be approved before placing orders.

Yes, if your order total is less than the total available balance on your gift card, you can use the remaining balance on a later purchase.

To check a remaining balance after only using a portion of your gift card amount, please check the Gift Cards tab on your account.

No. All redeemed rewards are final. We cannot refund rewards points if you change your mind.