FAQs - Top Answers on Moods, Ingredients, & More

FAQs

Browse our knowledge base
to get answers to your questions.

 

Most common questions

How do I track my order andand find the package status?

We'll shoot you an email with a tracking number once your order's in transit. Use this to shadow your package on the courier's website, like UPS, USPS, or FedEx. This tracking number's also available on your account dashboard. If the tracker says 'delivered' but your package is nowhere to be found, get in touch with the shipping agent or your local post office. Remember, sometimes delivery and tracking updates can take some time to update.
 

How do I change my mood - or mind - and cancel my order?

Change your mind or not in the mood and need to cancel your order? Dial us up at (754) 333-2663 pronto! But remember, we can't halt shipments once they're on the move. Missed the cut-off? No sweat, hop into your account and kick off the refund process. Our general policy's to keep everyone happy when it comes to returns for most unopened goodies within 30 days of their arrival. Check out our refund policy for the full lowdown.

What's the deal if I want to use a coupon during a sale?

At Edobles, we're all about making your shopping experience a mood lifter and we always try to make your final bill as light as possible. That's why you'll always get the highest possible discount. So, if we're running a 30% OFF sale and you have a 40% OFF coupon let your euphoria ride high, because it's 40% OFF for you. But remember, it's all about a calm and composed shopping experience, so you can only use one coupon at a time per purchase.

Can you explain the subscription agreement terms?

As a part of our subscription arrangement, we require you to register as a member on our site. This comes with the agreement that you'll be receiving promotional emails, inclusive of offers from third parties and our monthly newsletter. Don't want them? No problem, you can opt out at any point. Being a subscriber means that each month you'll receive a specially-curated package containing your subscribed items. For this, you agree to the monthly subscription fee, which is processed using a trusted third-party payment service. You're free to cancel your membership at any point through your account page. Just be aware that if you forget to cancel at least a day ahead of your next scheduled order, the auto-renewal will kick in!

I'm looking to cancel my subscription - how do I do it?

Looking to halt your subscription? Simply navigate to your account page, click on the "Subscriptions" tab on the side menu, locate the subscription you'd like to suspend, and click "cancel." This will immediately stop any future subscription deliveries and payments, but don't fret, you're always welcome to resubscribe or start a fresh subscription at any time!

What's Edobles' policy on returns and refunds?

Returns: At Edobles, we keep it cool and straightforward. If you have an unopened product you wish to return, we've got a 30-day window post-delivery for you. Make sure the item is untouched, still in its initial packaging, and don't forget the receipt or proof of purchase. Unfortunately, we can't offer refunds or exchanges for opened or used items, or if your return request sails past the 30-day mark after delivery.

Refunds: As soon as we receive your return, we'll inspect it and shoot you an email confirming its receipt, letting you know the verdict on your refund request. If all systems are go for your refund, we'll get that processed, and a credit will find its way to your credit card or original payment method within 3-7 business days.

For a deeper dive into Edobles' refunds and returns policy, hit up our website.

How do I become a wholesaler with Edobles?

To become a wholesaler with Edobles, you’ll need to create a wholesale account. To create an account, click on the "Create wholesale account" option during the sign up process. From there, you'll need to fill out some information, such as your name, email, company info, and address. as well as your EIN tax number and reseller's permit.

What makes Edobles products more attractive to customers than other brands?

At Edobles, we specialize in bottling up good moods. Whether your customers want improved relaxation, better sleep, enhanced sex drive, more energy, or anything else, we’ve got them (and you) covered. Our products aren’t only delicious and attractive, they’re also effective, creating recurring customers and repeat buyers!

Does Edobles sell wholesale?

Yes! Edobles isn’t just a retail website, we also specialize in selling our mood-boosting products wholesale. With ingredients including cannabinoids, mushrooms, and other natural ingredients such as L-theanine and ashwagandha, we’ve got something to enhance the moods of all your customers!

What is HHC?

HHC, or hexahydrocannabinol, is a cannabinoid that is chemically similar to THC (delta-9-tetrahydrocannabinol), the primary psychoactive compound found in the cannabis plant. Put simply, HHC is a hydrogenated form of THC.

Other questions

How long does 5-HTP stay in your system?

5-HTP has a half-life of approximately four hours, making it shorter than prescription anti-depressants. That said, its full effects could take a few weeks to kick in. 

What is BCAA 2:1:1?

The “2:1:1” ratio on BCAA supplements means that the product contains two grams of leucine for every one gram of isoleucine and one gram of valine. This specific ratio of amino acids helps burn fat efficiently and has been shown to enhance lean muscle growth. 

What does BCAA 2:1:1 do?

BCAA 2:1:1 promotes protein synthesis, promotes weight loss, and helps with efficient fat burn. 

How much BCAA 2:1:1 should I take?

The recommended daily dosage of BCAA at a 2:1:1 ratio is 5 grams, or 3 grams of leucine and a little over 1 gram of isoleucine and valine. 

What is beta alanine?

Beta alanine is an amino acid and the building block of carnosine, a molecule that helps buffer acid in the muscles. It is produced naturally in the body, but beta alanine supplements are often taken as sports supplements.

What does beta alanine do?

Beta alanine enhances performance by increasing exercise capacity and decreasing muscle fatigue. Additionally, it has antioxidant, immune-enhancing and anti-aging properties. Jackpot!

Is beta alanine safe?

Although is it not recommended to exceed a daily dose of 2-5 grams per day, beta alanine is considered a safe and effective supplement for boosting exercise performance. 

What is Chaga Sclerotia?

Chaga is a fungus that commonly grows on Birch trees in boreal forests. The form of Chaga used for nutritional products, however, is actually not a mushroom, but rather a sclerotia, or a mass of fungal cells that stores nutrients for when a fungus is ready to make a mushroom. 

What does Chaga Sclerotia do?

Chaga sclerotia contains a high amount of polyphenols, which act as antioxidants. Additionally, it has antiapoptotic properties that aid in brain health as well as benefits for skin health.  

Is Chaga Sclerotia safe?

Although there is currently no medically recommended dosage for Chaga sclerotia, it is generally well-tolerated and considered safe for human consumption when taken in moderation. That said, it may interact with common medications, so be sure to consult with your doctor before using Chaga. 

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