FAQs - Top Answers on Moods, Ingredients, & More


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Most common questions

How do I track my order andand find the package status?

We'll shoot you an email with a tracking number once your order's in transit. Use this to shadow your package on the courier's website, like UPS, USPS, or FedEx. This tracking number's also available on your account dashboard. If the tracker says 'delivered' but your package is nowhere to be found, get in touch with the shipping agent or your local post office. Remember, sometimes delivery and tracking updates can take some time to update.

How do I change my mood - or mind - and cancel my order?

Change your mind or not in the mood and need to cancel your order? Dial us up at (754) 333-2663 pronto! But remember, we can't halt shipments once they're on the move. Missed the cut-off? No sweat, hop into your account and kick off the refund process. Our general policy's to keep everyone happy when it comes to returns for most unopened goodies within 30 days of their arrival. Check out our refund policy for the full lowdown.

What's the deal if I want to use a coupon during a sale?

At Edobles, we're all about making your shopping experience a mood lifter and we always try to make your final bill as light as possible. That's why you'll always get the highest possible discount. So, if we're running a 30% OFF sale and you have a 40% OFF coupon let your euphoria ride high, because it's 40% OFF for you. But remember, it's all about a calm and composed shopping experience, so you can only use one coupon at a time per purchase.

Can you explain the subscription agreement terms?

As a part of our subscription arrangement, we require you to register as a member on our site. This comes with the agreement that you'll be receiving promotional emails, inclusive of offers from third parties and our monthly newsletter. Don't want them? No problem, you can opt out at any point. Being a subscriber means that each month you'll receive a specially-curated package containing your subscribed items. For this, you agree to the monthly subscription fee, which is processed using a trusted third-party payment service. You're free to cancel your membership at any point through your account page. Just be aware that if you forget to cancel at least a day ahead of your next scheduled order, the auto-renewal will kick in!

I'm looking to cancel my subscription - how do I do it?

Looking to halt your subscription? Simply navigate to your account page, click on the "Subscriptions" tab on the side menu, locate the subscription you'd like to suspend, and click "cancel." This will immediately stop any future subscription deliveries and payments, but don't fret, you're always welcome to resubscribe or start a fresh subscription at any time!

What's Edobles' policy on returns and refunds?

Returns: At Edobles, we keep it cool and straightforward. If you have an unopened product you wish to return, we've got a 30-day window post-delivery for you. Make sure the item is untouched, still in its initial packaging, and don't forget the receipt or proof of purchase. Unfortunately, we can't offer refunds or exchanges for opened or used items, or if your return request sails past the 30-day mark after delivery.

Refunds: As soon as we receive your return, we'll inspect it and shoot you an email confirming its receipt, letting you know the verdict on your refund request. If all systems are go for your refund, we'll get that processed, and a credit will find its way to your credit card or original payment method within 3-7 business days.

For a deeper dive into Edobles' refunds and returns policy, hit up our website.

What is HHC?

HHC, or hexahydrocannabinol, is a cannabinoid that is chemically similar to THC (delta-9-tetrahydrocannabinol), the primary psychoactive compound found in the cannabis plant. Put simply, HHC is a hydrogenated form of THC.

Does Edobles sell wholesale?

Yes! Edobles isn’t just a retail website, we also specialize in selling our mood-boosting products wholesale. With ingredients including cannabinoids, mushrooms, and other natural ingredients such as L-theanine and ashwagandha, we’ve got something to enhance the moods of all your customers!

How do I become a wholesaler with Edobles?

To become a wholesaler with Edobles, you’ll need to create a wholesale account. To create an account, click on the "Create wholesale account" option during the sign up process. From there, you'll need to fill out some information, such as your name, email, company info, and address. as well as your EIN tax number and reseller's permit.

What makes Edobles products more attractive to customers than other brands?

At Edobles, we specialize in bottling up good moods. Whether your customers want improved relaxation, better sleep, enhanced sex drive, more energy, or anything else, we’ve got them (and you) covered. Our products aren’t only delicious and attractive, they’re also effective, creating recurring customers and repeat buyers!

How do I join the Edobles Rewards Program?

If you already have an account with us, you're already signed up for rewards. If not, you can create an Edobles account to automatically sign up for our Rewards Program. It's as easy as that!

What rewards can I redeem my points for?

You can redeem your Rewards points for gift cards, free products, and more. Rewards start at 2,500 points, but the more points you have, the bigger the rewards you can get!

How can I earn points?

You can earn points several ways. Here's a quick breakdown:

  • You get 500 points for creating an account.
  • You get 2,500 points for referring friends who spend more than $50 on their first purchase, and an extra 2,500 points for every 5 people referred.
  • You get 10 points for every $1 spent at our store.
  • You get 100 points for leaving a review. 

How do i purchase a gift card?

You can purchase a gift card the same way you would any other product. Visit our Gift Cards page to purchase one or, if you're a member of our Rewards Program, you can use your points to redeem a gift card, granted you have enough points. 

How can I redeem a gift card?

To redeem a gift card, simply enter your gift card code in the 'Gift Card' field at checkout. To find your gift card code, visit look through Your Orders in your Account. You can also check your email to find your code. Every time you purchase a gift card, we'll send you an email with your code within a few minutes. 

How do I check the balance on my gift card?

To check your balance, visit our Gift Card Balance page and enter your unique gift card code and the email used to purchase the gift card. There, you can see your gift card's remaining balance.

Do your gift cards expire?

No, gift cards do not expire.

What do I get for referring someone to your store?

When you refer someone to our site, you'll get 2,500 Edobles rewards points ($25 value) once they create an account and make a purchase of at least $50. 

For every 5 people referred who make purchases reaching or exceeding the $50 threshold, you'll get an extra 2,500 points, totaling about $150 in points!

How can I refer someone to Edobles?

To refer someone to shop with us, head over to your account and click on the Rewards tab. There, you’ll find an option to enter any email address you’d like.

Click “Invite” after adding all email addresses and we’ll take it from there! They’ll receive an email with an invitation to join Edobles' reward program (and a 60% OFF coupon to use on their first purchase!). 

There are no limits to the number of referrals and rewards. You can refer as many people as you want! 

How do gift cards work?

A gift card is a payment form that can be used to make purchases at Edobles in lieu of credit or debit cards. All you need to do is purchase a gift card and your account will then hold a balance that you or the recipient of the gift card can use on future purchases.