FAQs

We'll shoot you an email with a tracking number once your order's in transit. Use this to shadow your package on the courier's website, like UPS, USPS, or FedEx. This tracking number's also available on your account dashboard. If the tracker says 'delivered' but your package is nowhere to be found, get in touch with the shipping agent or your local post office. Remember, sometimes delivery and tracking updates can take some time to update.
 

Change your mind or not in the mood and need to cancel your order? Dial us up at (754) 333-2663 pronto! But remember, we can't halt shipments once they're on the move. Missed the cut-off? No sweat, hop into your account and kick off the refund process. Our general policy's to keep everyone happy when it comes to returns for most unopened goodies within 30 days of their arrival. Check out our refund policy for the full lowdown.

At Edobles, we're all about making your shopping experience a mood lifter and we always try to make your final bill as light as possible. That's why you'll always get the highest possible discount. So, if we're running a 30% OFF sale and you have a 40% OFF coupon let your euphoria ride high, because it's 40% OFF for you. But remember, it's all about a calm and composed shopping experience, so you can only use one coupon at a time per purchase.

As a part of our subscription arrangement, we require you to register as a member on our site. This comes with the agreement that you'll be receiving promotional emails, inclusive of offers from third parties and our monthly newsletter. Don't want them? No problem, you can opt out at any point. Being a subscriber means that each month you'll receive a specially-curated package containing your subscribed items. For this, you agree to the monthly subscription fee, which is processed using a trusted third-party payment service. You're free to cancel your membership at any point through your account page. Just be aware that if you forget to cancel at least a day ahead of your next scheduled order, the auto-renewal will kick in!

Looking to halt your subscription? Simply navigate to your account page, click on the "Subscriptions" tab on the side menu, locate the subscription you'd like to suspend, and click "cancel." This will immediately stop any future subscription deliveries and payments, but don't fret, you're always welcome to resubscribe or start a fresh subscription at any time!

Returns: At Edobles, we keep it cool and straightforward. If you have an unopened product you wish to return, we've got a 30-day window post-delivery for you. Make sure the item is untouched, still in its initial packaging, and don't forget the receipt or proof of purchase. Unfortunately, we can't offer refunds or exchanges for opened or used items, or if your return request sails past the 30-day mark after delivery.

Refunds: As soon as we receive your return, we'll inspect it and shoot you an email confirming its receipt, letting you know the verdict on your refund request. If all systems are go for your refund, we'll get that processed, and a credit will find its way to your credit card or original payment method within 3-7 business days.

For a deeper dive into Edobles' refunds and returns policy, hit up our website.

HHC, or hexahydrocannabinol, is a cannabinoid that is chemically similar to THC (delta-9-tetrahydrocannabinol), the primary psychoactive compound found in the cannabis plant. Put simply, HHC is a hydrogenated form of THC.

Yes! Edobles isn’t just a retail website, we also specialize in selling our mood-boosting products wholesale. With ingredients including cannabinoids, mushrooms, and other natural ingredients such as L-theanine and ashwagandha, we’ve got something to enhance the moods of all your customers!

To become a wholesaler with Edobles, you’ll need to create a wholesale account. To create an account, click on the "Create wholesale account" option during the sign up process. From there, you'll need to fill out some information, such as your name, email, company info, and address. as well as your EIN tax number and reseller's permit.

At Edobles, we specialize in bottling up good moods. Whether your customers want improved relaxation, better sleep, enhanced sex drive, more energy, or anything else, we’ve got them (and you) covered. Our products aren’t only delicious and attractive, they’re also effective, creating recurring customers and repeat buyers!

You can redeem your Rewards points for gift cards, free products, and more. Rewards start at 2,500 points, but the more points you have, the bigger the rewards you can get!

If you already have an account with us, you're already signed up for rewards. If not, you can create an Edobles account to automatically sign up for our Rewards Program. It's as easy as that!

Yes, once your card is charged, your order will start processing that same day. At this point, you also have the option to select a monthly subscription plan, which will set in motion charges and shipments.

If your order status is 'pending' when you check your account, it means we've received your order and it's being prepped for shipment. Orders generally ship within 24-48 hours after purchase. Once your order's en route, your order status will be updated and you'll get your tracking number. We'll also ping you an email with your tracking info. Your package should arrive within 2 business days via UPS.

Due to certain state and federal laws, and because we like to play it safe at Edobles, we need to check your age for certain purchases or to access our website.

We've switched things up with a new online returns and exchange system. On our returns page, key in your order number and the email you used to place the order. Our system will guide you through selecting the items you'd like to return or exchange. You'll get a return shipping label to print out and use. Once we've received and checked out your return, our customer service will get your reimbursement underway.

If you get an error when ordering and no confirmation email, it could be a hiccup with the billing address. Check in with your bank to verify your billing details. Remember, we don't hold onto these funds, your bank does and will typically release them back to your account within 2-3 business days.

Once we've got your order, we'll start prepping it within 1-2 business days. Shipping times can vary depending on your location and can be affected by things like stormy weather, holidays, or backorders.

Spend over $100 and we'll ship your order for free within the US, standard. Need a quick fix? Opt for our 2-day express shipping. Depending on your location, your order can take between 2 to 5 business days (Monday to Friday) to arrive after we've processed it.